Terms And Conditions

Enfield Cleaner Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Enfield Cleaner to residential and commercial clients within its service area. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company or organisation requesting or receiving cleaning services from Enfield Cleaner.

Company means Enfield Cleaner, the cleaning service provider.

Services means any cleaning or related services provided by Enfield Cleaner to the Client, including regular, one-off, end of tenancy, deep, or commercial cleaning services.

Premises means the property or location where the Services are to be carried out.

Cleaner means any employee, contractor or representative engaged by Enfield Cleaner to provide the Services.

2. Scope of Services

Enfield Cleaner provides domestic and commercial cleaning services within its designated service area. The agreed scope, frequency and duration of the Services will be set out at the time of booking, either as a one-off service or as part of a recurring schedule.

Services may include, but are not limited to, general cleaning, deep cleaning, end of tenancy cleaning, communal area cleaning, office and workplace cleaning, and other related cleaning tasks agreed in advance with the Client.

The Company reserves the right to refuse or discontinue Services where it considers that conditions at the Premises pose a risk to health and safety, involve unlawful activity, or fall outside the Company’s operational capacity or service offering.

3. Booking Process

All bookings must be made directly with Enfield Cleaner through its accepted booking channels. By making a booking, the Client confirms that they are legally entitled to grant access to and authorise cleaning at the Premises.

The Client must provide accurate information at the time of booking, including the full address of the Premises, type and size of the property, preferred date and time, and any relevant information about access, parking, or special requirements.

Bookings are subject to availability. The Company will confirm the booking details and any applicable charges before Services are scheduled. A booking will only be deemed accepted when the Company issues a confirmation.

The Company may request photographs or a description of the Premises to accurately estimate the time and resources required. If, upon arrival, the Premises differ significantly from the description provided, the Company may adjust the price, modify the scope of work, or decline to proceed with the booking.

For regular or recurring cleaning services, the Company will agree a schedule with the Client. Any changes to the agreed schedule must be requested with reasonable notice and are subject to availability.

4. Access and Parking

The Client is responsible for ensuring that the Cleaner has safe and timely access to the Premises at the agreed time. This may include providing keys, codes, or arranging for someone to be present to grant access.

If keys or access devices are provided, the Company will take reasonable care to safeguard them. However, the Client is responsible for ensuring that any keys or codes supplied are valid and that alarm systems are deactivated or correctly configured for the Cleaner’s arrival.

The Client must ensure suitable parking arrangements for the Cleaner’s vehicle, where required. Any parking charges reasonably incurred in order to attend the Premises may be added to the Client’s invoice.

If the Cleaner is unable to gain access to the Premises or is substantially delayed due to access issues, the Company may treat the visit as a late cancellation and may charge a fee in accordance with the cancellation terms set out in these Terms and Conditions.

5. Client Obligations

The Client agrees to provide a safe working environment at the Premises, including compliance with all applicable health and safety requirements.

The Client must inform the Company of any known hazards at the Premises, including but not limited to structural issues, broken fixtures, hazardous materials, biohazards, unsafe electrical installations, or aggressive animals.

The Client is requested to secure cash, jewellery, valuables, important documents, and any fragile or irreplaceable items before the Cleaner attends. The Company will not be responsible for loss or damage to items left unsecured or in precarious positions that are easily disturbed during normal cleaning activities.

The Client must ensure that reasonable access is available to areas to be cleaned and that personal items are removed from surfaces where practical to allow effective cleaning.

6. Cleaning Supplies and Equipment

Unless otherwise agreed, the Company will provide its own cleaning products and equipment necessary to carry out the Services.

If the Client requests that the Cleaner uses the Client’s own products or equipment, the Company accepts no responsibility for suitability, performance, or damage arising from the use of such items. The Client must ensure that any products supplied are safe, correctly labelled, and suitable for their intended use.

The Company reserves the right to refuse to use any products or equipment that it considers unsafe or unsuitable.

7. Payments and Charges

The applicable prices for the Services will be communicated to the Client at the time of booking, based on the information provided regarding the Premises and the scope of work.

Charges may be based on a fixed price per job or on an hourly rate, as agreed with the Client. Additional time required due to the condition of the Premises or extra tasks requested on the day may be chargeable.

Payment terms will be confirmed at the time of booking. The Company may require payment in advance, a deposit, payment on the day of service, or invoicing with a specified payment period for commercial Clients.

Accepted payment methods will be communicated by the Company. The Client agrees to pay all charges by the due date. Failure to pay may result in suspension of Services and may incur interest on late payments in accordance with applicable UK law.

The Company reserves the right to review and adjust its prices periodically to reflect changes in operating costs and market conditions. Any changes in pricing for ongoing regular services will be notified to the Client in advance.

8. Cancellations, Rescheduling and Missed Appointments

If the Client wishes to cancel or reschedule a booking, they must provide reasonable notice prior to the scheduled start time. The minimum notice period and any applicable cancellation fees will be set out by the Company and communicated at the time of booking.

Cancellations or rescheduling requests made with less than the required notice period may be subject to a late cancellation fee, which may amount to part or all of the service charge for the booking.

If the Cleaner is unable to gain access to the Premises, or is turned away, or is otherwise prevented from carrying out the Services at the agreed time through no fault of the Company, this may be treated as a late cancellation and the applicable fee may be charged.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, staff illness, transport disruption, or safety concerns at the Premises. In such cases, the Company will offer an alternative appointment date and time. The Company will not be liable for any indirect losses resulting from such cancellation or rescheduling.

9. Service Quality and Complaints

The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, providing details of the issue.

In most cases, the Company will offer to return to the Premises to inspect and, where appropriate, re-clean any areas that reasonably fall below the expected standard, provided any complaint is raised within a reasonable period after the service.

The Company’s liability in respect of any service quality issue will be limited to the cost of providing a remedy or a partial or full refund of the service fee, at the Company’s discretion and subject to the limitations set out in these Terms and Conditions.

10. Liability and Limitations

The Company will carry out the Services with reasonable skill and care and will take reasonable precautions to avoid damage to the Premises and the Client’s property.

The Company’s total liability for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the value of the specific service appointment during which the incident occurred, except where such limitation is not permitted by law.

The Company will not be liable for any pre-existing damage, fair wear and tear, or deterioration resulting from the normal and expected use of cleaning products and techniques. The Company will not be responsible for damage to items that are inherently fragile, incorrectly installed, not securely fixed, or in poor condition.

The Company shall not be liable for indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Waste Handling and Environmental Regulations

The Company will comply with relevant waste and environmental regulations applicable within the United Kingdom in the course of providing its Services.

Ordinary household or office waste generated during cleaning, such as dust, vacuum contents and small quantities of non-hazardous waste, will usually be placed in the Client’s existing waste or recycling receptacles at the Premises, unless otherwise agreed.

The Company does not ordinarily remove waste from the Premises as part of standard cleaning services. Where waste removal is specifically requested and agreed, it will be carried out in accordance with applicable regulations, and additional charges may apply.

The Company will not handle or dispose of hazardous, clinical, or regulated waste, including but not limited to sharps, medical waste, chemical waste, asbestos, or contaminated materials. If such items are encountered, the Cleaner may suspend work in the affected area and the Client will be advised to contact a suitably licensed specialist contractor.

The Client is responsible for ensuring that any waste placed in their own bins is suitable for collection under local authority or private waste collection rules and that bins are made available for collection as required.

12. Insurance

The Company will maintain appropriate insurance cover in respect of its cleaning operations, as required by applicable law. Details of insurance cover can be made available to Clients upon reasonable request.

The Client is responsible for maintaining appropriate buildings and contents insurance for the Premises and their belongings. The Company’s insurance does not replace or act as a substitute for such cover.

13. Confidentiality and Data Protection

The Company will treat all personal information provided by the Client with care and in accordance with applicable data protection laws in the United Kingdom.

Information will be used for the purposes of managing bookings, delivering Services, processing payments, and handling enquiries or complaints. The Company will take reasonable steps to protect such information from unauthorised access or disclosure.

The Company may retain records of services provided for a reasonable period for administrative, legal and accounting purposes.

14. Changes to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s operations.

The latest version of the Terms and Conditions will apply to all new bookings made after the date on which the updated terms come into effect. Where practicable, the Company will notify regular Clients of any material changes.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if not possible, deleted. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written service confirmations or schedules provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By booking or using the Services of Enfield Cleaner, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.